Event Terms and Conditions
1. Fiserv Forum reserves the right in its sole and absolute discretion to refuse the purchase of tickets to events at Fiserv Forum, whether the transaction occurred online, by mail, in-person or any other method. PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY GOVERN YOUR RIGHTS UNDER THE FISERV FORUM TICKETS AND CONTAIN A BINDING INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER PROVISION BY WHICH YOU GIVE UP THE RIGHT TO FILE A LAWSUIT IN COURT INDIVIDUALLY OR AS PART OF A CLASS ACTION WITH RESPECT TO ANY DISPUTES RELATING TO THE EVENT FOR WHICH IT IS ISSUED.
2. In placing an order for tickets to an event at Fiserv Forum, you represent and warrant that you are at least 18 years of age and that you agree to these Terms and Conditions, including the Fiserv Forum privacy policy available at https://www.fiservforum.com/privacy-policy (together, the “Agreement”).
3. Tickets to events at Fiserv Forum are a revocable license issued by Fiserv Forum to the individual or corporate entity name that appears on the account of record. Breach of any of the terms herein and/or on the reverse side of the ticket shall entitle Fiserv Forum to all available legal remedies. Fiserv Forum reserves the right to revoke the license granted, in its discretion, by refunding the purchase price for any unused tickets. The date and time (and gate opening) of each event are subject to change at Fiserv Forum’s sole discretion and no such change shall entitle you to a refund or other remedy if you cannot attend or for any other reason. You may be relocated in Fiserv Forum’s sole discretion and no such relocation shall entitle you to a refund or other remedy if you are relocated to a seat or location of comparable face value.
4. If you submit an order, you warrant that you have the authority to authorize charges to the credit card or other method of payment, as applicable. You understand and agree that Fiserv Forum is not liable, in any way, for erroneous bill statements or incorrect charges and that should an error occur in billing or debiting, Fiserv Forum’s only responsibility is to correct such error when and if Fiserv Forum receives written notice of such error. All sales and debits are non-refundable once the order is accepted by Fiserv Forum. You understand that, at Fiserv Forum’s sole discretion, your access to events at Fiserv Forum may be restricted or revoked if any authorized charge is refused or unable to be processed for any other reason. Incorrect information that prevents Fiserv Forum from processing your credit card charge will be promptly communicated via telephone, fax or email to the contact person listed on this form. You further acknowledge and agree that it is solely your responsibility to update any credit card information used as a payment method. It is also your responsibility to notify Fiserv Forum in writing of any change of address or email address to assure prompt delivery of tickets, notices and other dated material from Fiserv Forum. You understand that any payment authorization remains in force and effect until Fiserv Forum has received written notification of its termination in such time and manner as to allow Fiserv Forum a reasonable opportunity to act on it. If you terminate such authorization, if a credit charge is denied by the credit card issuer, or if another method of payment is otherwise rejected, the entire unpaid balance of your ticket(s) purchase must be paid in full within three (3) business days of the date of notification.
5. A $15.00 fee will be applied to your account for each late payment, check return for insufficient funds, declined or expired credit card or other failure to make timely payment and such fee will be applied to your next invoice/credit card installment. Additionally, you understand and agree that all costs or fees incurred by Fiserv Forum that result from any refused payments or payments that cannot be processed for any other reason are your responsibility; that such fees will be added to your outstanding account balance; and that Fiserv Forum shall not be liable for any fees charged to you by the depository.
6. You understand that all pricing, seat locations and/or events selected are subject to availability and that Fiserv Forum does not guarantee or warrant, by your purchase or otherwise, any of the same. Tickets are available on a first come, first serve basis, within the time frames established by Fiserv Forum. Fiserv Forum may limit quantities of, or refuse tickets ordered at Fiserv Forum’s sole discretion for any reason. In the event Fiserv Forum’s seating capacity is less than 100% as a result of mandated capacity requirements, as determined by Fiserv Forum in its sole discretion, Fiserv Forum reserves the right to reconfigure the seating of Fiserv Forum as well as relocate the location of any tickets to as close to the original location as possible, subject to seating availability. In the event it is necessary to relocate the location of your tickets to an alternate price point location, the difference in cost will be reimbursed to you. For any postponed events that may affect tickets, you will be contacted by Fiserv Forum staff with further instructions regarding your tickets.
7. Failure to adhere to ticket purchase payment terms shall entitle Fiserv Forum, in their sole discretion, to cancel your purchased tickets and/or reject your submission of any future orders.
8. Fiserv Forum is not responsible for interrupted transmissions, network, server, website or other connections availability, technical failure or other errors of any kind whether human, mechanical, electronic or network related to your transaction.
9. You hereby represent and warrant to us that: (a) you have the full power and authority to enter into and perform under this Agreement, and (b) you will comply with all rules and policies of Fiserv Forum, terms of the tickets as stated on the reverse side of the tickets, and all applicable laws and regulations in engaging in all activities arising from, relating to or connected with your purchase and use of tickets to events at Fiserv Forum.
10. This Agreement shall be governed by and construed in accordance exclusively with the laws of the State of Wisconsin without regard to its conflicts of law rules.
11. If any provision of this Agreement shall for any reason be held to be invalid or unenforceable, such invalidity or unenforceability shall not affect any other provision hereof and this Agreement shall be construed as if such invalid or unenforceable provision were omitted.
12. You agree that you shall have absolutely no right whatsoever to assign, transfer, sublicense, sell, mortgage, pledge, or allow attachment of liens or charges against your tickets, without the consent of Fiserv Forum.
13. If Fiserv Forum shall be prevented, in whole or in part, from performing its obligations hereunder due to Act of God, war, national emergency, weather, civil disturbance, pandemic, epidemic, quarantine, labor dispute, governmental or court order, or other similar cause beyond such party’s reasonable control (a “Force Majeure Event”), then Fiserv Forum shall be excused from performance and shall not be considered to be in default with respect to any obligations hereunder.
14. Fiserv Forum reserves the right in their sole discretion to amend, update, or modify policies and procedures relative to Fiserv Forum tickets and any payment plan, if any, upon written notice to the ticket account holder of record.
15. You (or the user of your ticket for any particular event) grant permission to Fiserv Forum (and its designees and agents) to (a) utilize your image, likeness, actions and statements and any live or recorded audio, video or photographic display or other transmission, exhibition, publication or reproduction made of or at the event in any medium whether now known or hereafter created or context for any purpose, including commercial or promotional purposes, without further authorization or compensation, and (b) collect, use, share, and store certain types of your facial and other biometric information as permitted by law including for security purposes.
16. The sale or resale of any and all event tickets by unauthorized means is prohibited and violation of this policy may result in the cancellation of unused tickets. Discounted group, promotional or complimentary tickets may not be resold without the express written consent of Fiserv Forum. Tickets to events at Fiserv Forum may not be used for advertising, promotion (including contests or sweepstakes) or other trade purposes without the express written consent of Fiserv Forum. In addition to the foregoing, to ensure that all event patrons agree to and comply with all Safety Requirements and all other Fiserv Forum rules, tickets may not be resold or offered for resale on any platform other than a platform expressly authorized by Fiserv Forum. Without limiting the foregoing, any transfer of any ticket to any person who fails to satisfy any Safety Requirement (including pre-event requirements established by Fiserv Forum) may be voided by Fiserv Forum and your ticket(s) cancelled.
17. This Agreement constitutes the entire Agreement of the parties with respect to the matters provided for herein and is not intended to be modified or limited in any way by any other written instrument or oral agreement previously made or entered into by the parties hereto.
18. Should any current or future dispute claim or cause of action related to the ticket or the event arise between you and Fiserv Forum, you shall send a written notice describing the issue (a “Dispute Notice”) to Deer District LLC, 1543 N. 2nd Street, 6th Floor, Milwaukee, WI 53212. You and Fiserv Forum agree to make a good-faith effort to resolve the dispute for at least 60 days (the “Negotiation Period”) following receipt of the Dispute Notice. If the parties cannot resolve the dispute within the Negotiation Period the dispute shall be resolved by mandatory confidential final and binding arbitration held before a neutral single arbitrator in Milwaukee, Wisconsin conducted by the Judicial Arbitration Mediation Services Inc. (“JAMS”) in accordance with the JAMS Comprehensive Arbitration Rules and Procedures effective June 1 2021 subject to the U.S. Federal Arbitration Act and federal arbitration law (which is applicable because Fiserv Forum is engaged in transactions involving interstate commerce with respect to the event). The costs of such arbitration shall be split evenly among the parties except upon an arbitrator’s finding that such split renders the arbitration cost-prohibitive to you. Any and all issues relating or pertaining to arbitration or this arbitration clause including but not limited to the threshold question of arbitrability or the enforceability or validity of this arbitration clause shall be delegated exclusively to the arbitrator selected pursuant to this provision. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. YOU AND FISERV FORUM AGREE THAT ALL DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO LITIGATE IN COURT OR ARBITRATE ANY CLAIM AS A CLASS ACTION REPRESENTATIVE ACTION OR CLASS ARBITRATION. IF YOU DO NOT CONSENT TO THIS CLAUSE YOU MUST IMMEDIATELY LEAVE OR NOT ENTER FISERV FORUM.
19. COVID-19 WARNING:
A. Due to the uncertainty related to severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), which is also known as COVID-19 (“COVID-19”), all tickets and your admission to Fiserv Forum are subject to all safety and health requirements and policies put in place by Fiserv Forum, including requirements relating to face masks and enhanced health screenings (which may include a requirement that you, and any person in your party, be tested for COVID-19 prior to or during the event) and those policies and requirements of local health authorities (including, but not limited to, the City of Milwaukee and the Centers for Disease Control and Prevention). Such policies and requirements as they may be updated from time to time (in the sole determination of Fiserv Forum) and as they may be communicated to you prior to or during the event (whether orally or in writing) by, for example, instruction provided by Fiserv Forum personnel or signage in or around Fiserv Forum, are collectively referred to as the “Safety Requirements”. You acknowledge and agree to comply with the Safety Requirements (including all requirements that must be satisfied prior to or during the event), and attendance at the event is conditioned on such compliance.
An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however caused or contracted, and voluntarily waive all claims and potential claims against Fiserv Forum and its affiliated companies relating to such risks. You fully understand that (i) no precautions, including the protocols implemented from time to time by Fiserv Forum, its affiliated entities and/or third parties (including, but not limited to, federal and state governmental agencies and local health authorities) can eliminate the risk of exposure to COVID-19, (ii) people of all ages and health conditions can be and have been adversely affected by COVID-19 according to public health authorities and (a) people with certain underlying medical conditions are or may be especially vulnerable and (b) the risk of severe illness from the contraction of COVID-19 increases steadily with age, and contracting COVID-19 can result in the further transmission of COVID-19 to my spouse, family members and other contacts, and (iii) exposure to COVID-19 can result in being subject to quarantine requirements, illness, disability, other short-term and long-term health effects, and/or death, regardless of age or health condition. You agree that neither you, nor anyone in your party, will attend the event if any one or more of the following is true on the day of such event:
- Within the prior 14 days, you (or any person in your party or with whom you have had close contact has) tested positive for, or been exposed to someone who has tested positive for, COVID-19;
- Within the prior 48 hours, you have (or any person in your party or with whom you have had close contact has) experienced symptoms of COVID-19 (e.g., a fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the Centers for Disease Control and Prevention); or
- Within the prior 14 days, you have (or any person in your party or with whom you have had close contact has) travelled to a state or international territory identified by federal or applicable local governments as being subject to travel or quarantine advisories due to COVID-19.
- You agree on behalf of yourself and your Related Persons (defined below) that you and each such other individual will not attend the Event if any such individual has been directed by a healthcare provider or public health authority to quarantine isolate or otherwise refrain from interacting with members of the public due to a diagnosis of or exposure to COVID-19 or any illness or other medical condition.
B. To ensure that all Event patrons agree to and comply with all Safety Requirements and all other Fiserv Forum rules this ticket may not be resold or offered for resale on any platform other than a platform expressly authorized by Fiserv Forum. Without limiting the foregoing any transfer of this ticket to any person who fails to satisfy any Safety Requirement may be voided by Fiserv Forum and this ticket cancelled. In addition on behalf of yourself (or the user of your ticket for any particular game) (“Holder” “you” or “your”) and your Related Persons (defined below) the you further hereby releases (and covenants not to sue) each of the Released Parties (defined below) with respect to any and all claims that you or any of the your Related Persons may have (or hereafter accrue) against any of the Released Parties and that relate in any way to (i) exposure to COVID-19; (ii) entry into or presence within or around Fiserv Forum or the game or event (including all risks related thereto) or compliance with any protocols or Safety Requirements applicable to the game or event; or (iii) any interaction between the you and the your Related Persons on the one hand and any personnel of any of the Released Parties present at the game or event on the other hand in each case whether caused by any action inaction or negligence of any Released Party or otherwise.
As used herein:
“Related Persons” means the Holder’s heirs assigns executors administrators next of kin anyone attending the game or event with the Holder or for whom Holder has obtained a game or event ticket (which persons the Holder represents have authorized the Holder to act on their behalf for purposes of these terms) and other persons acting or purporting to act on the Holder’s or their behalf.
“Released Parties” means: (i) the National Basketball Association and its member teams (including the Bucks) and each of their respective direct and indirect owners affiliates players and coaches administrators designees licensees and other personnel; (ii) the direct and indirect owners lessees and sublessees of Fiserv Forum; (iii) all third parties performing services at Fiserv Forum; (iv) any parents subsidiaries affiliated and related companies of each of the entities described in clauses (i)-(iii); and (v) the officers directors owners members managers partners employers employees agents contractors and sub-contractors (and employees of such contractors and sub-contractors) insurers representatives other personnel successors and/or assigns of each of the foregoing entities and persons described in clauses (i) – (iv) whether past present or future and whether in their institutional or personal capacities.
You (or the user of your ticket for any particular event) expressly acknowledge an inherent risk of exposure to COVID-19 exists in any place where people gather and that no precautions (including the Safety Requirements described above) can eliminate the risk of exposure to COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. While people of all ages and health conditions have been adversely affected by COVID-19 certain categories of people have been identified by public health authorities as having greater risk based on age and underlying medical conditions. YOU (OR THE USER OF YOUR TICKET FOR ANY PARTICULAR EVENT) AND YOUR GUESTS VOLUTARILY ASSUME ALL RISK AND DANGER OF PERSONAL INJURY (INCLUDING DEATH), SICKNESS (INCLUDING ILLNESS AND OTHER RISKS OF EXPOSURE TO COVID-19 OR ANY OTHER COMMUNICABLE DISEASE, ILLNESS, A BACTERIA, VIRUS, OR OTHER PATHOGEN CAPABLE OF CAUSING A COMMUNICABLE DISEASE OR ILLNESS) LOST, STOLEN, DAMAGED, OR CONFISCATED PROPERTY, AND ALL OTHER HAZARDS ARISING FROM OR RELATED IN ANY WAY TO THE EVENT (INCLUDING COMPLYING WITH THE SAFETY REQUIREMENTS) WHETHER OCCURING PRIOR TO, DURING, OR AFTER THE EVENT HOWEVER CAUSED AND WHETHER BY NEGLIGENCE OR OTHERWISE. YOU AND YOUR GUESTS AGREE THAT NEITHER FISERV FORUM OR THEIR RESPECTIVE AFFILITATES, EMPLOYEES, AGENTS, OR OWNERS ARE LIABLE FOR ANY INJURY, ILLNESS, PARALYSIS VIRUS OR DISEASE CONTRACTION (INCLUDING, BUT NOT LIMITED TO, COVID-19), DISABILITY, DEATH, OR PROPERTY DAMAGE FROM SUCH CAUSE.
20. You agree not to create, transmit, distribute, misappropriate, or sell (or aid in creating transmitting distributing misappropriating or selling) in any media now or hereafter existing any description account (whether text data or visual and including (without limitation) play-by-play data) picture, photograph, image, video, audio, livestream, or other form of exploitation or reproduction of the event (collectively, “Event Works”). Notwithstanding the foregoing, you agree that by causing a ticket to be scanned upon entry, you shall be deemed to have signed the ticket and granted to Fiserv Forum an exclusive, worldwide, irrevocable, perpetual, sub-licensable, royalty-free license to all rights associated with any Event Works. The ticket may not be used for any form of commercial or trade purposes including, but not limited to, advertising, promotions, contests, sweepstakes, giveaways, gambling or gaming activities without the express written consent of Fiserv Forum.
21. To the fullest extent permitted by law, Fiserv Forum reserves the right to modify the pricing of tickets, the event’s policies, and this Agreement in its sole discretion and for any lawful reason including, but not limited to, due to a change in the applicable state or county sales tax rate.
Last Updated: February 24, 2025